Terms of Service

The Service is for business and professional use only, limited to websites, domains, and systems you own, control, or are authorized to manage for a client.

SEO monitoring and diagnosis, AEO answer-engine tracking, GEO workflows, owned-site Fix Packs, Auto-Fix deployment for policy-eligible changes, Platform Tasks for claimable profiles, Influence Plans for external-source gaps, and verification/reporting.

Surgbly does not guarantee any third-party ranking, citation, mention, traffic, conversion, or revenue outcome, or that a deployed change will be crawled, indexed, or cited by any third party. Forecasts and priority scores are directional planning aids only.

You are responsible for the legality and ownership of your content, obtaining rights and client authorizations, reviewing changes before approval, configuring Auto-Fix policy carefully, and maintaining independent backups.

You authorize Surgbly to access and use data from connected integrations (GSC, GA4, CMS, repositories, payment systems) as needed to provide the Service.

Enabling Auto-Fix or approving a Fix Pack authorizes Surgbly to read current state, snapshot for rollback, deploy the approved change, verify delivery, and record the action in audit history.

A change is policy-eligible only if it targets an owned-site surface, the connector supports the full read/write/verify/rollback workflow, active policy and entitlement allow it, deterministic validation passes, factual claims are source-supported, and it is not a blocked category. AI output alone never makes a change policy-eligible.

Redirects, URL deletion, unsupported factual claims, and any third-party-source change are excluded from autonomous deployment and become Influence Plans instead.

Rollback is offered where the connector supports it, but is not guaranteed to always be available, complete, or immediate. You remain responsible for independent backups.

Surgbly is not responsible for loss caused by incorrect configuration, unauthorized approval, third-party platform behavior, or failure to maintain backups. Liability for indirect and consequential damages is excluded.

Beta features may change or be discontinued at any time. AI answer results may vary between runs and providers.

No unlawful content, scraping in violation of third-party terms, abusive automated queries, bypassing rate limits, reselling access, reverse engineering, or manipulating search/AI systems through spam or deception.

Use is subject to plan, site, prompt, crawl, and token limits, with throttling or manual review to protect reliability and cost.

Surgbly uses Dodo Payments for checkout, billing, and subscription management. Fees are billed in advance and payments are non-refundable except as stated here or required by law.

Failed payment may restrict new scans, AI calls, exports, and deployments until resolved through the customer portal.

Refunds are not automatic. Disputes and chargebacks may be handled by Dodo Payments or card networks; risky workflows may be restricted during an active dispute.

Cancellation takes effect per the checkout flow, does not delete data automatically, and does not remove amounts already due.

Surgbly may suspend or terminate access for breach, payment failure, security risk, or acceptable-use violations, with notice where practical.

A 30-day export window follows cancellation for reports, audit logs, and deployment history, subject to legal holds.

You retain ownership of Customer Content and grant Surgbly a limited license to process it to provide, secure, and operate the Service.

Surgbly owns its platform, workflows, models, and branding. You may use generated reports and outputs for your internal and client work under your plan.

You are responsible for reviewing Generated Outputs and verifying factual, legal, and regulated claims before publication. Surgbly does not guarantee outputs are accurate or accepted by third-party systems.

Surgbly relies on providers including OpenAI, Anthropic, Perplexity, Google/Gemini, DataForSEO, CMS platforms, and Dodo Payments, and is not responsible for their outages or policy changes.

Provider terms differ and may change; Surgbly configures providers per its current contracts and technical controls.

Personal data processing is described in the Privacy Policy and, where applicable, a Data Processing Addendum.

Each party protects the other's non-public information with reasonable care, used only to perform or receive the Service.

Reasonable administrative, technical, and organizational measures are used; no service is completely secure.

Support and uptime commitments apply only where stated in an order form or SLA; otherwise the Service is provided without a specific uptime guarantee.

The Service is provided “as is” and “as available,” without warranties of accuracy, uninterrupted operation, or that any issue will be found, fixed, or improved.

You indemnify Surgbly against claims arising from your content, your lack of authority over a connected site, or your violation of these Terms or third-party rights.

Liability for indirect and consequential damages is excluded. Total aggregate liability is capped at fees paid in the 12 months before the claim.

Material changes are communicated in advance; continued use after the effective date means acceptance.

You may not assign these Terms without consent; Surgbly may assign them in connection with a merger, acquisition, or asset sale.

Surgbly is not liable for delay caused by events beyond its reasonable control, including provider outages and government action.

Governed by the laws of India. Disputes are first addressed in good faith, then referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Ahmedabad, Gujarat, India.

[email protected]
Operated by Yash Amin ([email protected]) and Vishvam Amin ([email protected])
Ahmedabad, Gujarat, India